Frequently Asked Questions
Questions on Orders
Why didn't I receive an order confirmation email?
You may have entered your email address wrong, if you haven't received one you can email firstname.lastname@example.org and we will make sure you receive one.
Why don’t I see tracking info in my order confirmation?
You should receive a separate email with a link to your account to view the tracking info the moment that your birds get a shipping label as they come across our postage scale the day they are scheduled to ship. Your tracking number will be available later in the day, once our chicks have all been boxed and loaded on the truck to travel to their new homes. Please wait until 6 PM the day of your scheduled ship date to contact us
to send you your tracking information if you are unable to access it in your account.
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your emailed shipping notification with the link to your account and tracking info, this means that your birds have in fact shipped. It normally takes 1-2 business days to get to your local post office after they have left our facility.
Will the post office deliver the chicks to my home?
No, your post office will call you when they get your chicks in and you are responsible for picking them up from there. The post office will call the number you gave us upon entering your order online or calling. We do suggest calling your post office to let them know you are expecting a live shipment the week of delivery. Many Post Offices will call customers as soon as the birds arrive, even before business hours.
What if I have multiple breeds in my cart and I cannot select a ship date?
If you have multiple breeds in your cart and one is not available, the “Shipping Date” page will have a box for that bird that says “There are no dates…” If this is the case, remove that bird and select another breed at least making your order a minimum of 15. This is because one of the breeds you have selected is not available for that day.
What if I cannot request the ship date that I want?
This may occur because we have sold out of those chicks for that day, pick another date that works for you, and keep in mind the shipping should take 1-2 business to get to your post office.
Can I cancel my order?
Yes, you may cancel your order up to one business day prior to your set ship date that is listed on your order confirmation email. You can call us or email email@example.com to complete this.
Questions After Receiving an Order
What happens if I have chicks that are dead upon arrival? Can I get a refund or re-ship?
We will refund or send a replacement for the death loss of birds if you report the death loss at the end of your 48 hour guarantee period. If the death loss is less than 15
, we only offer a refund
because shipping less than 15 will result in more death loss during shipping. If the death loss is more than 15
, we can offer a refund OR replacement
at your discretion. As our customer, your satisfaction is our number one priority and we want to ensure you have the best experience possible. Make sure to read our Baby Chick Care
page to get pertinent care information for when you receive your baby chicks. Hoover's does not supply extra birds in shipments.
How do I know which chick is which?
What If I need a USDA certification seal on my packing slip?
Each order shipping confirmation email has a NPIP (National Poultry Improvement Plan) VS Form 9-3 attached and in the upper right hand corner, our NPIP number is 42-61. Our seals are included on this attachment.